Privacy Policy

Last updated: July 15, 2026

Rocky Mountain HostReady (“RMHR,” “we,” “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, protect and disclose personal information when you visit our website, submit a service request or communicate with us.

1. Information We Collect

Depending on how you interact with RMHR, we may collect:

• Your name, email address and telephone number.
• Property, reservation and stay information, including arrival dates, location and number of guests.
• Details about requested services, budgets, preferences, occasions and setup instructions.
• Dietary preferences, allergy information or accessibility details that you voluntarily provide.
• Communications you send to us by email, telephone, website form or other channels.
• Basic invoicing and transaction records. Our website service-request form does not collect credit-card information.
• Website and device information collected through essential or optional cookies, such as browser type, device type, pages viewed, referral source and website interactions.

Information may be provided directly by you or by a property owner, manager, host or other person authorized to arrange services on your behalf.

2. How We Use Personal Information

We use personal information only for reasonable purposes connected with our business, including to:

• Respond to questions and service requests.
• Prepare quotes and confirm requested services.
• Plan, coordinate and deliver guest arrivals, provisioning, celebrations, culinary experiences and other RMHR services.
• Communicate about scheduling, access instructions, changes or service completion.
• Accommodate dietary, allergy, accessibility or guest-preference information that you choose to provide.
• Issue invoices and maintain business, accounting and service records.
• Operate, secure, measure and improve our website.
• Meet legal, regulatory, insurance and safety requirements.
• Prevent fraud, misuse or unauthorized activity.

RMHR does not currently use personal information to send promotional emails or text messages.

3. Age Verification for Alcohol-Related Services

Where age verification is legally required, RMHR may visually inspect valid government-issued identification at delivery or service completion.

We do not copy, scan, photograph or retain identification documents or identification numbers.

4. Cookies and Website Analytics

Our website may use cookies that are required for basic website functionality.

With your permission, optional cookies may also be used to understand website traffic, measure website performance and improve the visitor experience. Optional tracking is activated only when you select Accept optional cookies on our cookie banner.

You may select Decline optional cookies or use your browser settings to block or delete cookies. Blocking essential cookies may affect how parts of the website function.

5. Service Providers and Disclosure

RMHR does not sell or rent personal information.

We may use trusted third-party service providers to operate our business, including website hosting, online forms, email, analytics, invoicing, payment-processing and data-storage providers. These providers may process limited personal information only as needed to provide services to RMHR and are subject to their own privacy and security obligations.

Some service providers may store or process information outside Alberta or Canada. In those circumstances, information may be subject to the laws of the jurisdiction where it is processed.

Where a property owner, manager or host arranged the service on a guest’s behalf, we may communicate with that client about the requested service and its completion.

We may also disclose information where required by law, court order or lawful authority, or where reasonably necessary to protect a person, RMHR’s legal rights or property.

6. Information Retention

We retain personal information only for as long as reasonably necessary to:

• Provide and document requested services.
• Respond to questions or disputes.
• Maintain required accounting and business records.
• Meet legal, contractual, insurance or regulatory obligations.

When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.

7. Safeguards

RMHR uses reasonable administrative, technical and physical safeguards appropriate to the nature of the information we hold. These may include access controls, password-protected systems, restricted access to service information and the use of reputable technology providers.

No internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

8. Children’s Information

RMHR does not knowingly collect personal information directly from children. Service requests involving children should be submitted by a parent, guardian, property manager, host or other authorized adult.

Please provide only the minimum information reasonably needed for us to complete the requested service.

9. Access, Correction and Withdrawal of Consent

You may contact us to:

• Ask whether we hold personal information about you.
• Request access to or correction of your information.
• Withdraw consent to optional uses of your information.
• Ask questions about how your information has been handled.
• Request deletion of information, subject to any legal, contractual or record-retention requirements.

Withdrawing consent may affect our ability to provide a requested service where the information is necessary to complete it.

10. Changes to This Policy

We may update this Privacy Policy when our services, technology providers or legal obligations change. The revised version will be posted on this page with an updated revision date.

11. Contact Us

Questions, requests or concerns relating to this Privacy Policy may be directed to:

Privacy Officer
Rocky Mountain HostReady
Cochrane, Alberta, Canada
Email: info@rockymountainhostready.com
Phone: 587-807-0809